Terms & Conditions

Website Terms and Conditions of Use Relating to www.livingstonessupplyco.co.za

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Livingstones Supply Co. ("the Provider") website located at the domain name www.livingstonessupplyco.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Wholesale Customers

Only registered businesses in the hospitality industry would have access to wholesale pricing and this would be confirmed through our approval process, please fill in the required information on the register form or call 011 802 5800/01 for assistance and we will be waiting and willing to assist you in the application, once approved you will then receive approval via email. Once you have logged in you will then view wholesale pricing on all items. This is an industry first and should go a long way to keeping costs down in our competitive environment.

E-Commerce & Privacy

The Website (www.livingstonessupplyco.co.za) is an online market place where customers buy products from the Livingstones Supply Co online store. Customers purchase products and select a logistical partner and make payment of their order. Livingstones dispatches the order when it has been paid for. The logistical partner then takes responsibility of the order on the customers behalf, which is then signed for on delivery, by the customer. The use of any product or service bought from this Website is at the purchaser's risk. The purchaser/ User indemnifies and holds the Provider harmless against any loss, injury or damage which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information, credit card details and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Payment Procedure

All Payments are to be made via EFT or bank deposit on this website, no other form of payment will be accepted unless it is made in-store. A request for payment will be sent to the User, a proof of payment notice must then be sent to our accounts department at orders@livingstonessupplyco.co.za. The User will receive notification when their payment has cleared, the order made will then be dispatched.

Our bank details are as follows:
Bank Account Details: Nedbank Current Account
Branch: Business North Rand
Branch Code: 146905
Account No. 1469181339
Swift Code: NEDSZAJJ

Credit Card Acquiring & Payment Gateway
Credit Card Transactions are acquired by MyGate
Communications (Pty) Ltd a registered system operator and payment gateway in South Africa. Card Holders may go to www.mygate.co.za to view MyGate's security policy.

Acceptance of Orders

All orders submitted through our website are confirmed by e-mail, fax or telephone after submission, no order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for certain items for delivery to certain countries. All quotations are valid for a period of 10 days from the date generated.

Currency and Pricing

Prices quoted are in Rands or in any other currency on request, all payments are to be made in Rands. (Your credit card providers will charge the order in your local billing currency). Please note that prices are correct as at 1 January 2012, however prices are subject to change at our discretion.

VAT

VAT is included and is charged only on sales to residents of the RSA making personal purchases. All purchases made by customers outside the RSA are charged less VAT.

Payment & Shipping

Goods remain the property of the Provider until paid for in full. The Provider will not release any goods until they have been paid for in full.

Shipping Prices are quoted after an order is made subject to customer/User request. Deliveries will be to location agreed upon for the quote and may not be available door to door in certain areas.

From the moment goods are dispatched they become the responsibility of the customer / User without exception, it is their responsibility to insure these goods if they wish to do so. In the unlikely event of your order being lost, by the logistics service provider, we would do our best to assist you in recovering or replacing the items lost. We do however strongly advise our customers to choose the insurance option when making use of a logistics provider. Insurance is available for purchase in the checkout process or alternatively can be arranged with a salesperson. Our courier partners were chosen because of their professionalism and care in their deliveries and we trust that your orders will be received intact.

Refund Policy

Returns will only be accepted if the order is incorrectly delivered, on an exchange only basis, provided that the product is unused, not damaged and in its original packaging. If the User believes the supplied product to be faulty, the item must be returned at the cost of the User. The Provider will then engage with the supplier under the standard suppler terms and conditions for repair or replacement of the item. The User will remain responsible for all courier costs of both return and exchange. We strongly suggest that Users make use of the insurance option which the logistics providers offer. The Provider holds no responsibility for loss or damage of products once they have been dispatched.

Updating of these Terms and Conditions

The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

The Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by the Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Images, Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of Liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of the Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve Content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.